FAQs

Orders & Shipping
1. How long will it take to receive my order?
We aim to process and dispatch all orders within 1-3 business days. Delivery times vary based on your location. Domestic orders typically arrive within 3-7 business days, while international orders may take 10-20 business days.

2. Do you offer express shipping?
Yes! Express shipping is available at checkout for faster delivery times.

3. How do I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking number to monitor your parcel's journey.

Returns & Exchanges
4. What is your returns policy?
We accept returns for items in their original, unworn condition within 30 days of receiving your order. Please visit our Returns Policy page for more details.

5. Can I exchange an item for a different size or style?
Unfortunately, we don’t offer direct exchanges. If you need a different size or style, simply return your item and place a new order.

6. What should I do if my item is faulty or incorrect?
We’re so sorry! Please contact us at hello@vanillabeanbaby.com within 7 days of receiving your order, and we’ll resolve the issue promptly.

Sizing & Product Information
7. What materials do you use for your clothing?
Our collections feature high-quality fabrics chosen for comfort, durability, and style. Specific material details can be found on each product page.

8. Are your clothes suitable for sensitive skin?
Yes, we prioritize soft, breathable materials to ensure your baby’s comfort, even for sensitive skin.

Payments & Discounts
9. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.

10. Do you offer gift cards?
No, not yet. But digital gift cards are definitely on our to-do-list

11. How can I apply a discount code?
Simply enter your discount code at checkout, and it will be applied to your order total.

Other Questions
12. Do you offer gift wrapping?
No, not at the moment. But we are working on it!

13. Can I change my order after it’s been placed?
If your order hasn’t been processed yet, we may be able to accommodate changes. Contact us as soon as possible at hello@vanillabeanbaby.com

14. Do you ship internationally?
Absolutely! We ship to many countries worldwide. Shipping rates and times vary depending on the destination.